Shipping policy

At Tangible, we aim to make your shopping and delivery experience simple, transparent, and reliable. Please review the information below before placing your order.

1. SHIPPING COVERAGE

We currently deliver orders only within India. Delivery availability may depend on the serviceability of your pincode by our courier partners.

2. ORDER PROCESSING AND DISPATCH

  • Orders are generally processed and dispatched within 1–2 business days after they are placed.

  • Sundays and public holidays are not counted as business days.

  • During sales, product launches, festive periods, adverse weather conditions, or unusually high order volumes, dispatch may take slightly longer.

  • Once your order has been dispatched, tracking details will be shared through WhatsApp communication.

3. ESTIMATED DELIVERY TIME

Delivery timelines depend on your location and courier serviceability. Estimated delivery times after dispatch are:

  • Metro cities: Approximately 2–4 business days

  • Other cities and towns: Approximately 3–7 business days

  • Remote locations: Approximately 5–10 business days

These timelines are estimates and not guaranteed delivery dates. Delays may occasionally occur due to weather conditions, strikes, government restrictions, operational disruptions, courier delays, or other circumstances beyond our control.

Although Tangible cannot directly control courier operations after dispatch, our team will assist you with tracking updates and delivery-related concerns.

4. SHIPPING CHARGES

We offer free shipping across India on all eligible orders.

Any applicable charges, including Cash on Delivery handling charges where relevant, will be clearly displayed during checkout before payment.

5. CASH ON DELIVERY ORDERS

  • Cash on Delivery is available only for selected pincodes and is subject to courier serviceability.

  • Tangible may contact you by call or WhatsApp to confirm your order, shipping address, or delivery availability before dispatch.

  • COD orders that cannot be confirmed may be placed on hold or cancelled.

  • If a COD order is refused at delivery or repeatedly returned because of customer unavailability, an incorrect address, or an unreachable phone number, COD availability may be restricted for future orders.

6. ORDER TRACKING

Once your order has been shipped, you will receive a tracking link or shipment details through the contact information provided while placing the order.

Tracking information may take some time to update after the parcel has been handed over to the courier partner.

7. DELIVERY AND OTP VERIFICATION

Some courier partners may require an OTP or signature while handing over the shipment.

  • Please share the delivery OTP only when the parcel is being handed over to you or an authorised person.

  • Do not share an OTP in advance for a promised future delivery.

  • Please ensure that you or an authorised person is available at the delivery address to receive the shipment.

  • Tangible will not be responsible for a parcel accepted by another person at the shipping address provided in the order.

8. SHIPPING ADDRESS AND CONTACT INFORMATION

Customers are responsible for providing a complete and accurate:

  • Recipient name

  • Shipping address

  • Pincode

  • Mobile number

Please contact us immediately if any information needs to be corrected. Address or contact-detail changes may not be possible after the order has been dispatched.

Tangible will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided while placing the order.

9. FAILED DELIVERY AND RETURN TO ORIGIN

A shipment may be returned to us by the courier partner due to:

  • An incorrect or incomplete shipping address

  • An incorrect or unreachable phone number

  • Customer unavailability

  • Repeated failed delivery attempts

  • Refusal to accept the shipment

  • Failure to provide the required delivery OTP

Once the parcel is returned to us, the customer may request re-dispatch, subject to product availability. Additional shipping charges may apply before the order is dispatched again.

For prepaid orders returned due to customer-related delivery failure, any refund approved by Tangible may be processed after deducting the forward and return shipping costs incurred by us.

10. DAMAGED OR TAMPERED PACKAGE

If the outer package appears torn, opened, damaged, or tampered with at the time of delivery, please record a clear video before and while opening the parcel.

For damaged, defective, missing, or incorrect-product claims:

  • A clear, continuous, and uncut package-opening video may be required.

  • The video should show the sealed package, shipping label, and the complete opening of the parcel.

  • Claims will be reviewed according to our Refund & Exchange Policy.

Without sufficient evidence, Tangible may be unable to approve a damage, defect, or incorrect-product claim.

11. EXCHANGE AND REFUND SUMMARY

  • A one-time size exchange may be requested within 7 days of delivery.

  • Size exchanges are available only within the same product and are subject to stock availability.

  • Products must be unused, unworn, unwashed, and returned with their tags, original packaging, and seal tag intact.

  • Refunds are available only for eligible damaged, defective, or incorrect products, subject to verification.

  • Return or exchange requests must be raised and approved before the product is sent back.

Please refer to our complete Refund & Exchange Policy for detailed eligibility conditions and instructions.

12. CUSTOMER SUPPORT

For shipping-related assistance, please contact us at:

Email: info@tangible.co.in
WhatsApp: +91 7021941577

Our team will assist you with order tracking, delivery concerns, address corrections, and other shipment-related queries.

Tangible remains committed to delivering your order safely and as promptly as possible while maintaining transparency throughout the process.