Shipping policy

SHIPPING POLICY

Please review the shipping information below before placing your order with Tangible.

1. SHIPPING COVERAGE

We currently deliver only within India. Delivery depends on whether our courier partners serve your pincode.

2. ORDER PROCESSING AND DISPATCH

  • Orders are generally processed and dispatched within 1–2 business days after they are placed. Sundays and public holidays are excluded.
  • Dispatch may take longer during sales, launches, festive periods, adverse weather or unusually high order volumes.
  • Once your order is dispatched, we will share tracking details through the contact information supplied with your order, including WhatsApp where available.

3. ESTIMATED DELIVERY TIME

Delivery time depends on your location and courier serviceability. The following estimates start after dispatch:

  • Metro cities: approximately 2–4 business days
  • Other cities and towns: approximately 3–7 business days
  • Remote locations: approximately 5–10 business days

These are estimates, not guaranteed delivery dates. Weather, strikes, government restrictions, courier delays and other disruptions outside our control may affect delivery. Our team will help with tracking and delivery concerns.

4. SHIPPING CHARGES

Standard shipping is free across India on eligible orders. A Cash on Delivery (COD) handling charge may apply. Any applicable charge is displayed at checkout before you place your order. The COD handling charge is separate from the product price. It is non-refundable if an item is refunded and is not included in the value of an exchange or in calculating any price difference for a replacement product.

5. CASH ON DELIVERY ORDERS

  • COD is available only for selected pincodes, subject to courier serviceability.
  • We may contact you by phone or WhatsApp to confirm the order, address or delivery availability before dispatch.
  • If we cannot confirm a COD order, we may put it on hold or cancel it.
  • We may restrict COD on future orders if a COD parcel is refused or repeatedly returned because the customer is unavailable, the address is incorrect or the phone number cannot be reached.

6. ORDER TRACKING

After dispatch, we will send the tracking link or shipment details through the contact information provided at checkout. Tracking may take some time to update after the parcel is handed to the courier.

7. DELIVERY AND OTP VERIFICATION

Some couriers require an OTP or signature when handing over a parcel. Share a delivery OTP only when the parcel is being given to you or a person you have authorised to receive it. Do not share an OTP in advance for a promised future delivery. Please ensure that you or an authorised person is available at the delivery address. Tangible cannot be responsible for the onward handling of a parcel accepted by another person at the address supplied with the order.

8. SHIPPING ADDRESS AND CONTACT INFORMATION

Please provide the correct recipient name, complete address, pincode and mobile number. Contact us promptly if anything needs to be corrected. We may be unable to change delivery details after dispatch. Incorrect or incomplete details can delay delivery or cause it to fail.

9. FAILED DELIVERY AND RETURN TO ORIGIN

A courier may return a parcel to us if the address or phone number is incorrect, the recipient is unavailable, delivery attempts fail repeatedly, the parcel is refused, or a required delivery OTP is not provided.

After the parcel returns to us, you may ask for re-dispatch, subject to product availability. We will tell you about any additional shipping charge before re-dispatch. If we approve a refund for a prepaid order returned because of a customer-related delivery failure, we may deduct the forward and return shipping costs we incurred.

10. DAMAGED OR TAMPERED PACKAGE

If the outer package appears torn, opened, damaged or tampered with, record a clear video before and while opening it. Keep the packaging and shipping label.

  • For a damaged or defective item, the Return / Exchange portal requires a clear close-up photo of the issue and a continuous, uncut package-opening video showing the sealed parcel, shipping label and item being removed.
  • For a wrong item, the portal requires a photo of the complete item received and a clear photo of its product or brand label.

Claims are reviewed under our Refund & Exchange Policy. Missing evidence may prevent submission or approval of a claim.

11. EXCHANGE AND REFUND SUMMARY

  • Request a one-time size exchange within 7 days of delivery.
  • For a size or fit issue, you may exchange the item for another size of the same product or for another in-stock product of equal or higher value, subject to approval. You pay the price difference for a higher-priced product. The COD handling charge is not included in the exchange value.
  • Items must be unused, unworn and unwashed, with the original tags, seal tag and packaging intact.
  • Refunds are available only for eligible damaged, defective or incorrect items after verification. Size or fit issues do not qualify for a refund.
  • Submit the request and wait for approval before sending an item back.

Read our complete Refund & Exchange Policy for the conditions and request steps.

12. CUSTOMER SUPPORT

For order tracking, address corrections or delivery help, email info@tangible.co.in or WhatsApp +91 7021941577.